For non-customized products, we offer returns for up to 30 days after your item is marked as Delivered by the carrier service. If 30 days have gone by since your purchase was delivered, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
For customized/personalized items, we offer exchanges for defective products or products that were printed incorrectly due to an error on our part.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment.
If you have been notified that your refund was approved but you haven’t received the refund yet, contact your credit card company or bank. It may take some time before your refund is posted to your account.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you receive a defective or damaged item, take a picture of the defect as soon as possible. Next, email the picture to us at email@example.com and explain that you would like to exchange the item.
We will provide instructions for completing the exchange.
To return your product, mail it to:
PO Box 744
Houston TX 77001, United States
You will be responsible for paying for shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
When shipping a return, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item, and if we don't receive it, we cannot issue a refund.